Telephone calls are recorded for a number of reasons. This is to allow you to avoid all the paperwork you might otherwise encounter. It also means cover can be offered immediately, as you are not waiting on forms to be filled out and processed. It also allows the GE Money car insurance consultant to manage the claims process.
Another reason is that it allows service quality assessments to be undertaken, which helps ensure all GE Money car insurance call centre operators are focusing on delivering you the best possible customer service.

Yes, they are based in Queensland.

Yes, just go to www.gemoney.com.au/insurance and follow the prompts.

You can purchase a GE Money car insurance policy online at www.gemoney.com.au/insurance or by calling 1800 888 530.

If you are having trouble with your online purchase of GE Money car insurance, then give one of the helpful call centre staff a call on 1800 454 232 and they will assist you.  The GE Money car insurance call centre is open Monday to Friday between 8.00am and 8.00pm (EST) and Saturday 8.00am to 5.00pm (EST).

It is simple to apply for car insurance with GE Money.  You have the option of completing your application online or over the phone.  It helps to have all your car and driving history details to hand.  If you do, you can even have your car insured immediately.

To protect your confidential data A&G Insurance Services have invested in an SSL certificate from VeriSign, the world leader in Internet data security.
This VeriSign certificate confirms this web site has been authenticated and verified and it enables sensitive data to be safely encrypted.

Car insurance premiums are calculated based on the level of 'risk' the insurance underwriters associate with you and your car. So simple factors that differentiate you and someone else contribute to the assessment of 'risk'.
Risk is primarily affected by the make and model of the car, the age of the driver/s and the driver's history, as well as residence. For example, not all insurers treat each suburb the same. In addition where you park the car at night will often affect your premium.
Your driving history and the frequency of claims are also considered carefully.
Underwriting offered through GE Money car insurance is more comprehensive than most other car insurers.  This means good drivers can be offered highly competitive rates.

It is simple to make a claim with GE Money car insurance.  Just call 1300 885 996 as soon as possible with the full details of any loss, damage or anticipated or alleged liability and one of the claims consultants will assist you submit your claim and work with you to get you back on the road quickly, safely and with as little inconvenience as possible.

The main benefits of purchasing GE Money car insurance online are:

• It is quick, convenient and simple to apply online.
• It's available 24/7.
• You can apply online from the comfort of your own home or place of work at a time that suits you.

For your convenience and security there are two different ways to pay for your insurance online. You can pay with either a Visa or MasterCard or alternatively you can choose to pay via online Direct Debit from your Bank, Credit Union or Building Society account.

Just like purchasing insurance over the phone your insurance cover will begin on the date you request the cover to start.

GE Money's car insurance policies are underwritten by Auto & General Insurance Company Limited (A&G).   A&G is an Australian Insurer authorised to conduct insurance business in Australia by the Australian Prudential Regulatory Authority (APRA).  A&G is a member of the Insurance Council of Australia and participates in the General Insurance Code of Practice.

It is a discount on your car insurance premium. Your No Claim Discount is calculated on your years of driving experience and your claims record. It means as you gain more years of claim free driving experience you receive a discount from the full priced premium until it reaches a maximum discount (also known as Rating 1), as it is believed you are less likely to make a claim than a less experienced driver.

They are different terms for a scale that insurers use to rank your driving history and risk. Rating 1, NCD and NCB, all refer to a discount that is applied to the full premium.

You can protect your Rating 1 (maximum No Claims Discount) by selecting our NCD protection option. This allows you to have 1 car insurance claim per 12-month period of having a GE Money car insurance policy, or up to 2 claims in 3 years without affecting the Rating 1.
If you have NCD protection on a GE Money car insurance policy for 2 consecutive claim free years, you will qualify for a Rating 1 for life. (Which means all car insurance claims have no effect on your NCD for as long as you have NCD protection). However, you will not lose any NCD on renewal following a window glass claim, or if the other vehicle in a collision is entirely at fault and the driver is identified. For other claims, your NCD may be reduced at renewal.

Market value is the reasonable cost to replace your vehicle with one of the same make, model, age and condition as your vehicle at the time of loss or damage. It does not include any allowance for warranty, stamp duty or transfer costs.
Agreed value is the amount that is agreed to insure your vehicle for, during each term of insurance. The value may change each time you renew the policy.

Personal effects are your personal belongings that are in your car at the time of an accident.
If you have comprehensive car insurance cover with GE Money, cover is provided for damage to your personal effects resulting from a collision involving your car. Limits do apply.

This is called non-disclosure and affects an insurer's ability to accurately assess your risk or calculate the correct premium. It can lead to a claim being paid only in part, or not paid at all and/or your policy being cancelled.

Market value is the reasonable cost to replace your vehicle with one of the same make, model, age and condition as your vehicle at the time of loss or damage. It does not include any allowance for warranty, stamp duty or transfer costs.
If you want an idea of what your car may be worth you can search for your car on Redbooks website.

To change the address on your policy, call 1300 858 747 with the following information:

• Your new house number, street name and suburb including postcode
• How the car will be parked at night at the new address. e.g. in a garage, carport, or on the street
• Any new phone numbers that are applicable to the new address

If you would like to add another driver to your policy, you will need to provide the following details:

• Their first and last name including their title. E.g. Mrs, Ms, Dr
• Their date of birth
• Whether they own another car
• How long they've had their full Australian licence for
• Whether they've had any motor insurance claims in the last 5 years
• Whether they've had any car accidents or losses where no claim was made in the last 5 years
• Whether an insurance company has previously cancelled their insurance policy or whether they've been refused to renew their insurance in the last 5 years
• Whether they've had any drug-related driving charges, or dangerous driving charges laid against them within the last 3 years
• Whether they've reached the maximum demerit points on their licence within the last 3 years
• Whether they've been under a licence suspension or cancellation, or had a licence restriction imposed within the last 5 years
• Whether they've been convicted of a criminal offence. You do not have to tell us about offences the law says you need not tell us about

These details are required so that your premium can be accurately calculated. Please note that there will be no cover for Household Members that are not listed on the policy.

To change the bank account details on your policy, you simply need to call 1300 858 747 with the following information:

• If you are paying your premium by credit card, please have your new credit card number and expiry date ready. Please be aware that American Express or Diners Cards are not currently accepted.
• If paying by direct debit from a bank account, your new 6-digit BSB number and your new account number will be required. If your new account is held in a business name, then you need to be authorised to act upon that account

If you add an accessory to your vehicle or make a modification, the GE Money car insurance consultant will need to know:

• What the accessory/modification is
• How much it was purchased for

Please note if your vehicle has been modified in any way you must notify GE Money car insurance immediately by calling 1300 858 747 or risk any claim being adjusted or rejected and the policy being cancelled.