If your card is lost or stolen, or you believe that your PIN has been compromised, contact our Customer Solutions team immediately to report it. If you do not tell us immediately, you may be liable for unauthorised transactions. Fees may apply for a replacement card.

For information on how to protect your card click here.

If your card has been damaged and needs to be replaced, please contact our Customer Solutions team. Fees may apply for a replacement card.

• Logging into the Online Service Centre and selecting ‘My Details’
• Calling our Customer Solutions team

You’ll automatically receive a replacement card before your old card expires. If you haven’t, please contact our Customer Solutions team.

There are several ways to making repayments. These are detailed on the back of your monthly statement:

Avoid over-limit fees by regularly checking your available credit and not spending more than your credit limit. You can obtain your available balance by using the Online Service Centre or contacting our Customer Solutions team.

Avoid late fees by ensuring you’ve paid at least the minimum payment by the due date. (If paying by BPAY, remember to allow 3 to 5 business days).