Managing Your Card
Reporting lost or stolen cards
If your card is lost or stolen, or you believe that your PIN has been compromised, contact our Customer Solutions team immediately to report it. If you do not tell us immediately, you may be liable for unauthorised transactions. Fees may apply for a replacement card.For information on how to protect your card click here.
Damaged credit card
If your card has been damaged and needs to be replaced, please contact our Customer Solutions team. Fees may apply for a replacement card.Changing your personal and contact details
Keeping your details updated is important. You can update both your personal and contact details by:- Logging into the Online Service Centre and selecting ‘My Details’
- Calling our Customer Solutions team
Expired cards
You’ll automatically receive a replacement card before your old card expires. If you haven’t, please contact our Customer Solutions team.Making repayments
There are several ways to making repayments. These are detailed on the back of your monthly statement:| BPAY | You can contact your financial institution to make your payment directly from your savings or cheque account (a payment handling fee of $0.50 applies to some products). |
| Direct debit | You can arrange to have a payment automatically debited from your nominated bank account. The nominated bank account must be in the name of the account holder. |
| By mail | Make your payment by tearing off the bottom portion of your statement and sending your cheque. Details of where you can send your cheque are provided on your statement. |
| Australia Post | Present your statement at any Australia Post office (a payment handling fee of $1.50 applies). |
| Westpac branch | Applicable only for CreditLine and Care Credit customers. Bring your statement with you (a payment handling fee of $1.85 applies). |
Avoiding overlimit and late fees
Avoid over-limit fees by regularly checking your available credit and not spending more than your credit limit. You can obtain your available balance by using the Online Service Centre or contacting our Customer Solutions team.Avoid late fees by ensuring you’ve paid at least the minimum payment by the due date. (If paying by BPAY, remember to allow 3 to 5 business days).