GE Money MasterCard Frequently Asked Questions
How do I pay my account?
Your GE Money MasterCard offers a number of options for you to pay your account each month. You can pay your GE Money MasterCard account by Direct Debit, BPAY®, mail or at any Australia Post outlet.
- Over 508,000 merchant locations throughout Australia
- Over 15 million locations throughout Asia and the Pacific
- Over 28 million locations worldwide
- Any EFTPOS/ATM displaying MasterCard® logo
Can I use my GE Money MasterCard overseas?
Yes, you can use your GE Money MasterCard wherever MasterCard is accepted anywhere around the world. There are over 23 million locations worldwide where MasterCard is accepted.
Can I withdraw cash from my GE Money MasterCard?
Yes, you can use your GE Money MasterCard to withdraw cash from any Automatic Teller Machine (ATM) where you see the MasterCard logo at over 900,000 ATM's worldwide.* You can also withdraw cash over-the-counter at any bank or financial institution where you see the MasterCard logo.
Can I manage my account online?
Yes, the GE Money MasterCard Online Service Centre allows you to manage your account 24 hours a day. This service allows you to check your account status and transaction history, maintain your account profile and request a credit limit increase. It also allows you to grant access to your additional cardholders, enabling them to manage the account too.
What is the Online Service Centre?
The Online Service Centre is a facility allowing you to manage your account online, 24 hours a day. Register here.
How can I request a credit limit increase on my GE Money MasterCard?
You can apply for a credit limit increase by calling us to request an increase to your limit. We will then review and let you know if you are eligible to increase your limit.
If your personal circumstances have changed, and you wish to decrease your credit limit, please contact our Customer Solutions team on 1300 882 289.
Can I have an additional cardholder on my account?
If you'd like your partner or another family member to enjoy the convenience of your GE Money MasterCard, you can have up to 9 additional cards at no extra cost. With all the cards on the one monthly statement, it's easy to track shopping and expenses.
How can I avoid late fees on my account?
Always make sure your minimum monthly payment is made on time. For more information on how to avoid fees click here.
What do I do if I cannot afford to make my repayments?
If you are having difficulty making your minimum monthly repayments please talk to us. GE has a hardship policy which may allow us to tailor a solution to your situation. Please refer to GE’s hardship page for more details.
Are there any countries where I can't use my card?
Yes, your card will not be accepted in Cuba, Sudan, North Korea, Burma and Iran. This information is correct as at 18 April 2008.
MasterCard® SecureCode™ – Frequently Asked Questions
What is MasterCard SecureCode?
MasterCard SecureCode – is a new security measure that verifies your purchases in real time, whenever you shop online. Verification helps to reduce credit card fraud and unauthorised credit card use.
MasterCard SecureCode adds an extra layer of protection by helping to confirm your identity through either a security code or through security questions, during select online transactions. MasterCard SecureCode lets you enjoy extra security and peace of mind when shopping online at participating merchants.
How does MasterCard SecureCode work?
MasterCard SecureCode performs a real-time risk assessment on transactions made at participating online retailers. In most cases you won't notice any change, however, on some transactions we may prompt you to enter a six-character security code, which will be sent to you instantly via SMS. This is to ensure that the transaction you are about to make is authorised by you.
When you make an online purchase at a participating merchant, a page may automatically appear asking for a unique security code or answers to security questions. This is similar to the way your bank asks for your PIN at the ATM. When you correctly enter the code (or answer the security questions) your card issuer confirms that you are the authorised cardholder and your purchase continues.
How does MasterCard SecureCode protect me?
When you correctly enter the security code (or answer the security questions) during an online purchase at a participating merchant, you confirm that you are the authorised cardholder and your purchase continues. If the security questions are answered incorrectly, the purchase will not go through. So even if someone knew your card number, they would not be able to use your account at that merchant.
How will MasterCard SecureCode impact my purchase?
Aside from the added protection that MasterCard SecureCode provides, the only impact to your purchase will be that you will need to enter the security code (or answers to the security questions) when the authentication screen appears, and then wait a few seconds while your card issuer (GE Money) confirms your identity.
Will I be able to purchase at merchants that accept MasterCard but do not participate in the MasterCard SecureCode service?
Yes, but you will not be asked to enter a security code (or answer security questions) at these merchants. To complete your purchase, simply follow the traditional checkout process.
Why am I seeing this MasterCard SecureCode screen?
This authentication screen may appear when you are shopping online at participating MasterCard SecureCode merchants. Once you have confirmed your identity by correctly entering either the security code (or answering the security questions) that are on the page, you will be able to continue with your purchase.
What happens if I don't receive a security code?
If you don't receive a security code, this may mean that the mobile number that is registered to your account is not up to date. You can still proceed with your transaction by selecting the button "I didn't receive a code" which will direct you to the security questions that are personal to you and your account. Once you have answered the security questions correctly you will be able to continue with your purchase.
How do I update my mobile number?
To update your mobile number please visit the Online Service Centre or contact Customer Solutions on 1300 882 289.
Can I complete this transaction without confirming my identity?
If you are not able to confirm your identity through either the security code that is sent to your mobile or the security questions, unfortunately you will not be able to proceed with your purchase at this time.
We will let you know when you go over your credit limit
When will over limit alerts start?
Over limit alerts will start from late June 2012.
Is this a free service?
What should I expect?
If you go over your credit limit, you will receive a message via either email, SMS or automated phone call. If we don’t have your phone number or email address, we will let you know by post. The message will be sent within 2 business days from the time your account goes over limit. You should only receive one over limit alert between each statement period.
Will I be charged a fee if I go over my limit?
No. GE Money MasterCard customers will not be charged an over limit fee going forward.
What do I need to do if I receive an over limit message?
You may not be able to make some transactions while your account remains over limit. If you receive an alert, you should check your balance by logging in to the Online Service Centre. If you don’t have an Online Service Centre login, you can register. Registration takes about 5 minutes. Have your latest statement handy when you register.
‘Opt in’ to receive invitations to apply to increase your credit limit
Why do I need to ‘opt in’?
Recent changes in legislation require us to have your consent before sending you invitations to apply for a higher credit limit. Your ‘opt in’ will allow us to send you invitations to apply to increase your credit limit when you are eligible.
Why should I opt in?
Not all customers are eligible for a higher credit limit all the time.
By opting in to the service, we will send you invitations to apply to increase your credit limit. If you later want to withdraw your consent, you can do this by calling our customer service team.
Can I apply for a credit limit increase without providing consent?
Yes. You can apply for a credit limit increase by calling us to request an increase to your limit. We will then review and let you know if you are eligible to increase your limit.
How often will I receive invitations if I opt in to the service?
You may receive an invitation at a maximum of once every three months.
Your statement now shows what difference paying more now will make in the long term
There’s new information on my statement about paying more than the minimum monthly payment. Can I keep paying the minimum each month?
While only making a minimum payment can give you flexibility and be useful in the short term, it is only the minimum you have to pay to meet the obligations of your credit card’s contract and avoid a late fee. You can continue to pay the minimum monthly payment but it’s important to have a plan to reduce your balance.
How does the new ‘Managing Your Repayment’ section on my statement help me?
Managing Your Repayments gives a monthly snapshot of your account to show an estimate of what would happen if you don’t make any new transactions with your card but kept making minimum repayments. It also shows you how much time and money you may save in the long term, if you can contribute above your minimum payment each month.
Personalise. Manage your account online.
What does the GE Money MasterCard Online Service Centre offer?
Online Service Centre customers have access to a number of tools that makes account management easier:
- By switching to eStatements you will receive eStatement payment reminders before your payment’s due. You will also save on paper statement fees.
- Self-manage your account details and review account status e.g. transactions
- Choose to receive payment confirmations and other alerts, any time
How can I register for an Online Service Account?
You can register here. The process will take about 5 minutes. Just make sure you have a recent statement with you to help answer some of the questions.