We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Once we are aware of your concern we expect all our staff will take the appropriate steps to address your concerns straight away.
If the staff member is not able to resolve this with you the matter will be referred to our Customer Resolutions team. Customer Resolutions will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
Contact the GE Customer Resolutions team:
572 Swan Street,
Richmond, VIC 3121
Phone: 1300 369 340 (Australia)
+61 7 3896 7846 (New Zealand & international)
If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. GE Money is a member of the Financial Ombudsman Service (FOS). FOS independently and impartially resolve disputes between consumers and participating financial services providers (including GE Money).
The contact details for the Financial Ombudsman Service are:
Financial Ombudsman Service
GPO Box 3
Melbourne Victoria 3001
Phone: 1300 780 808
Fax: 03 9613 6399
Web site: www.fos.org.au